2 min readfrom travel

Orbitz cancellation questions.

booked a hotel room from Orbitz that was non refundable and non changeable for a bowling tournament my bowling team is going to. We decided the dates we were going together so I booked the room according to that date. I booked it in January for a date in May. Found out a week ago one of the people going couldn’t get the weekend off (her time off was initially approved when booked).

Called hotel and they were willing to let me change and I just had to pay the difference in price. I booked through Orbitz so the hotel (Hilton) said I needed to change through them.

Contacted Orbitz they said they’d call Hilton and see if we can change the date. Hilton approved but Orbitz told me Hilton said I had to cancel the original reservation and book a totally new prepaid reservation to get a refund. Again I was really just looking to change dates. I did end up booking a new prepaid reservation that is refundable and Orbitz processed a refund for the first reservation.

The new room is a lot more but cheaper through Hilton. If I cancel the new reservation is Orbitz likely to reverse their refund?

submitted by /u/FeeStill7998
[link] [comments]

Want to read more?

Check out the full article on the original site

View original article

Tagged with

#travel content
#Orbitz
#cancellation
#hotel
#reservation
#refund
#non-refundable
#changeable
#Hilton
#prepaid
#dates
#new reservation
#bowling tournament
#team
#approved
#change the date
#difference in price
#contacted
#pay the difference
#call Hilton